When people hear “franchise support,” it can feel vague. Promises are easy. What matters is how support actually shows up week to week, quarter to quarter, year to year.

At Fitstop, operational support is embedded into the franchise journey from day one. Not as a one-off onboarding phase, but as an ongoing framework designed to keep owners aligned, informed and progressing. Our role is to provide proven systems, tools and guidance so you’re not building from scratch. This allows you to lead your business, make decisions, and bring the brand to life in your own way. Together, that balance allows owners to focus less on creating systems and more on executing them with confidence for their own growth.

Here’s what that support looks like in practice.

 

Step One: Onboarding & Induction With Clarity

Support begins before the doors open. Every new Fitstop franchise owner moves through a structured onboarding and induction process designed to build confidence and remove uncertainty early. This phase sets clear expectations around how the business operates, how success is measured, and what strong execution looks like across the network.

Owners also attend a three-day, face-to-face induction with the Fitstop HQ team, diving into Fitstop sessions, culture, Brilliant Basics and day-to-day operations. The focus is practical and hands-on, ensuring owners walk away aligned, informed and ready to lead their location with clarity and confidence.

Your Dedicated Business Performance Coach (BPC)

Once operational, each Fitstop location is allocated a Business Performance Coach (BPC).
The BPC acts as a consistent point of contact, helping owners:

• Interpret performance data
• Prioritise areas of focus
• Identify opportunities for improvement
• Stay accountable to your goals

This relationship isn’t about day-to-day management. It’s about guiding decision-making, challenging assumptions, and supporting long-term growth.

 

12 Week Pre-Launch Support

Every owner is supported through a structured 12-week pre-launch plan designed to turn preparation into confident execution. The plan breaks down daily and weekly action items across marketing, operations, systems and team readiness — including brand awareness campaigns, clear calls to action, and hiring and inducting your team. Owners work closely with their dedicated BPC through weekly check-ins to maintain accountability, track progress and adapt the plan as needed. It’s not about following a rigid checklist, but opening with clarity, momentum and a system that works in the real world.

 

Learning the Business: The Academy

The Fitstop Academy is the foundation of franchise education. It’s a system designed as a practical learning tool that supports owners in understanding the commercial side of the business. Inside the Academy, owners access:

• Structured learning modules
• Operational roadmaps aligned to business stages
• Education across sales, lead generation, retention and operations
• Campaign toolkits for rollout

The Academy isn’t just about consuming information. It’s about building business capability that can be applied immediately inside the location.

 

AI-Powered Enhanced Support

Fitstop continues to elevate operational support through smart technology, including the Fitstop AI Assistant.

Designed to work alongside owners and teams, the AI Assistant provides instant answers, real-time troubleshooting and quick access to key information so questions don’t slow momentum. From how-to guidance and operational processes to upcoming initiatives and reference points, support is always within reach.

It’s about removing friction, saving time and helping teams get on with what matters most.
Technology enhances the Fitstop support ecosystem while real people remain at the centre.

 

The First 12 Weeks After Launch

Opening the doors is just the beginning. Fitstop provides 12 weeks of post-launch support, designed to stabilise operations, refine systems and build sustainable routines. This phase helps owners transition from launch mode into consistent business rhythm. Support during this period focuses on embedding habits that support long-term success.

 

Face-to-Face Support That Matters

While systems and data are essential, Fitstop also values in-person connection.Owners are supported through:

• Roadshows in the first half of the year, offering face-to-face touchpoints and shared learning.
• Annual Conference in the second half of the year, bringing the network together to align, learn and look forward. Check out out 2025 conference!
• Annual in-location health checks, providing practical operational reviews, benchmark reporting and feedback.

These moments reinforce alignment, connection and clarity across the network.

 

Franchise Advisory Council (FAC)

Fitstop believes strong networks are built on collaboration. The Franchise Advisory Council (FAC) gives franchise owners a voice in the evolution of the brand. It ensures feedback from the network helps shape decisions, priorities and future direction.

 

The Takeaway

Support at Fitstop isn’t static, it evolves as the business evolves. From onboarding to launch, stabilisation, optimisation and beyond, the support framework is designed to meet owners where they are without removing ownership or accountability. Because at Fitstop, success comes from engaged owners who are supported, informed and empowered.

Clear systems. Regular touchpoints. Real people. Proven processes.

That’s what operational support looks like at Fitstop.